The nature of the work often includes repetitive tasks with limited variation, in constrained spaces.

New technologies need to be incorporated into work tasks - small changes can affect the whole work system. For example, PIN payment for customers. These devices need to be incorporated into the work space, be secure, private and accessible.

Access to retail fixtures needs to be available to all able bodied and disabled people, employees and customers, including children, the elderly, pregnant women, any and everybody! This a huge design challenge as the equipment and environment need to be accessible and safe for use and protected from wilful or accidental damage.